⚡ Live workflow

Center to Center Application Workflow

How an application travels from a sender center to a receiver center — accept, return, reject, refunds and final approval — animated end to end.

Sender (Center A)Receiver (Center B)ReturnRejectFinal
1

Center A — Sender Center

1

Login to E-Sevai Pro

▶
2

Create New Application

(PAN Card Apply)

▶
3

Fill Details & Upload Documents

▶
4

Click "Send to Center"

5

Select Destination Center

Multiple centers list will appear with cost

B Center 4.8₹120✓
C Center 4.5₹150
D Center 4.3₹110
6

Send Application Settings

Due Date

Mandatory

Due Time

Mandatory

Share Customer Contact

Enable / Disable

Notes / Instructions

Optional

Screenshot Upload

Optional

7

Send Application

▶
8

Wallet Deduction

As per service charge

▶

Status after send

Pending Acceptance

Before Accepted by B Center

  • ✓Edit allowed
  • ✓Delete allowed
  • ✓Pull back (return) allowed

After Accepted by B Center

  • ✕Edit not allowed
  • ✕Delete not allowed
  • ✕Pull back not allowed
Application sent to B Center
2

Center B — Receiver Center

Application Received

In "Inbound Service Tasks"

▼

View Application Details

• Customer details (if shared)• Documents• Due date & time• Notes / instructions
▼
3 · Action

Accept

Can complete within due time

In Process
▼

Process Application

▼

Click "Applied"

▼

Mandatory Inputs

  • •Reference Number (Mandatory)
  • •Acknowledgement Upload (Mandatory)
  • •Note / Remark (Optional)
▼
Applied
▼

Earnings Credited

to B Center wallet

After Applied: no further action allowed
(cannot return / reject / change status)

Return

If application has mistakes

Mandatory Inputs

  • •Reason (Mandatory)
  • •Note / Remark (Optional)
  • •Upload Screenshot (Optional)
▼
Returned
▼

Center A edits & corrects

the application

▼

Only "Resubmit" available

▼

Resubmit to same B Center

Reject

If unable to process

Mandatory Inputs

  • •Reason (Mandatory)
  • •Note / Remark (Optional)
  • •Upload Screenshot (Optional)
▼
Rejected
▼

Refund Amount

to Center A wallet

Auto Deadline Check (for B Center)

B Center accepts but does not complete before due date & time
▼
▼
If System automatically pulls back enabled
▼
Auto Returned
▼
No Earnings
▼
Else: System automatically pulls back disabled
▼
Stays with B Center
After Applied → Center A finalizes
4

Center A — Final Process

Applied
▶

Check Government Website Status

▶
Government Approved?
YES
▶

Mark as Completed

NO
▶

Keep Tracking Govt. Status

loops back to check

▶
Final · Completed
5

Status Flow Summary

Normal Flow
Pending Acceptance
Accepted
In Process
Applied
Completed
Reject Flow
Pending Acceptance
Rejected
Refund to Center A
Return Flow
Pending Acceptance
Returned
Corrected & Resubmitted
Accepted

6Important Rules

Center A (Sender)

  • ✓Before accept: Edit / Delete / Pull back
  • ✕After accept: Edit / Delete / Pull back

Center B (Receiver)

  • ✓After accept: Apply / Return / Reject
  • ✕After applied: No further actions

7Wallet & Payment Logic

Application charge deducted

from Center A wallet

After Applied: earnings credited

to Center B wallet

Refund Rules

  • RejectedRefund to Center A
  • ReturnedNo refund
  • Auto ReturnedNo refund

8Important Notes

  • Only accepted center can mark "Applied" status.
  • After Applied status, no status change options.
  • Government approval must be checked by Center A, then marked as Completed.
  • Customer contact sharing is optional and sender's choice.
  • All actions are time logged and recorded.

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